Coronavirus Best Practices at Nightcap Hotels
Welcome to Nightcap Hotels,
Your health and safety is our #1 priority.
To make sure everyone is safe, we have put some new house rules in place and created an ALH Group Best Practice Safety Plan which follows state and government guidelines.
Contactless check-in is available to guests and card payments are preferred at all times.
Social distancing observed with floor markers and signage to guide guests, acrylic screens installed at Reception with hand sanitiser also provided.
All guests are required to answer COVID-19 queries on arrival to ensure the hotel is aware of any guests who have symptoms, have been in contact with confirmed COVID-19 cases or are currently in self-isolation.
In-room & common area cleaning
High touch areas and items such as reception desks, pens and guest key cards are sanitised after each guest check-in. Hand sanitizer dispensers can be found throughout the hotel and reception areas for guest & staff.
All guest rooms are thoroughly cleaned and sanitised against COVID-19 between guests.
During your stay we have reduced room servicing to minimise team member and guest interaction. Rooms will only be serviced every 3rd day for guests staying longer than 3 nights. In addition, in-room furnishings and high touch items have been removed from guest rooms, these items can be requested by guests at Reception if required.
All breakfast buffets remain closed, individual breakfast packs are available to guests daily as an in-room breakfast option.
Bar & Bistro
Each hotel adheres to current state and government restrictions, please contact the hotel directly for any queries relating to the bar and bistro opening hours during your stay..
In addition, a comprehensive Risk Assessment has been undertaken across every ALH venue prior to re-opening to ensure any risks are minimised. These controls include:
Training for all team members on personal and workplace hygiene
Information for what to do when they, or a customer feels unwell
Tracing all access to the venue, for customers, team member and contractors (applicable to all states except SA)
Screens, floor decal and signage to ensure we maintain good social distancing
Team member training
Team members are trained in and comply with relevant training and procedures for undertaking tasks via online ALH Group Covid training programs.
Cleaning VS Sanitising
If you’re feeling unwell