Frequently Asked Questions | Nightcap at Wintersun Hotel

Is there secure parking available?

Yes, our carpark is secure and free for your guest to use.

Is there microwaves in the room?

Our rooms do not have Microwaves. There is the Wintersun Hotel next door which is open for Lunch and Dinner

Is there a convenience store/supermarket near you.

There is an IGA supermarket a short drive from the hotel.

How far away are you from the city centre

We are approximately 5 minutes drive north from the city

What do I need to check-in?

All guests are required to present a valid credit card and government-issued photo ID on check in.

What methods of payment do you accept?

We accept payment on arrival via EFTPOS, Visa, Mastercard, Diners Card and American Express. Payment via cheque is not accepted.

What time is check- out?

Check-out time is 10:00am, late check-outs are available on request for an additional fee, please contact our Reception team for assistance.

Do you have wi-fi for hotel guests?

Absolutely, wifi is available in all guest rooms and common areas.

Are your hotel rooms non-smoking?

Yes, all of our rooms at Nightcap hotels are non-smoking. In case of non-compliance,you will be charged a $500 cleaning fee.

Can I bring my pet?

Of course we also love animals here at Nightcap. However, since we would like to take our allergy-suffering guests into consideration, we've decided that animals are not allowed to stay in our hotels. Thank you for understanding. Hotel pet policies do not apply to service animals.

I left something behind - what should I do?

Should you have forgotten anything during your last stay, please call our Reception team as soon as possible for assistance.