Frequently Asked Questions
Yes, early check in is subject to availability from 11am with an extra fee of $20. Late check out is until midday, an extra $20 fee applicable.
Yes, this can be arranged with Reception: full payment of room is required in advance with Photo ID and credit card verification of arrival. Please note check-in is not available between 6am - 10am.
Yes, free public parking is available for our hotel guests.
Yes, a Bus stop is 50m from the Venue with a direct route to Springvale Railway Station.
Yes, full room payment is due on arrival, plus a minimum $100 security bond.
Yes, we have both ground floor and upstairs rooms available. If you have a preference on either, please request this via our Reception team prior to arrival. Please note all requests are subject to availability
All guests are required to present a valid credit card and government-issued photo ID on check in.
We accept payment on arrival via cash, EFTPOS, Visa, Mastercard, Diners Card and American Express. Payment via cheque is not accepted.
Check-out time is 10:00am, late check-outs are available on request for an additional fee, please contact our Reception team for assistance.
Absolutely, wifi is available in all guest rooms and common areas.
Yes, all of our rooms at Nightcap hotels are non-smoking. In case of non-compliance,you will be charged a $500 cleaning fee.
Of course we also love animals here at Nightcap. However, since we would like to take our allergy-suffering guests into consideration, we've decided that animals are not allowed to stay in our hotels. Thank you for understanding. Hotel pet policies do not apply to service animals.
Should you have forgotten anything during your last stay, please call our Reception team as soon as possible for assistance.