Frequently Asked Questions
Yes, we have ample free parking available for our hotel guests.
Our check-in time is from 2.00pm - earlier check-in is subject to availability, and may attract a fee. Please contact our reception team on 03 9736 4000 for further assistance with this request.
Yes, check in is available until 5.00am. If you do need a late check-in, please let us know your approximate time of arrival at least 24 hours prior and prepayment of your booking will also be required.
Please contact our reception team on 03 9736 4000 for further assistance with group bookings and discounts, we would be happy to assist you.
Our courtesy shuttle bus runs from 3.00pm for bookings up to 5 km from the hotel.
Yes, the two properties are joined by an unsealed bush walking track, though high heels are not recommended.
Yes, a room service menu is available for lunch and dinner.
There is an IGA Supermarket and BP service station a short drive from the hotel.
All guests are required to present a valid credit card and government-issued photo ID on check in.
We accept payment on arrival via EFTPOS, Visa, Mastercard, Diners Card and American Express. Payment via cheque is not accepted.
Check-out time is 10:00am, late check-outs are available on request for an additional fee, please contact our Reception team for assistance.
Absolutely, wifi is available in all guest rooms and common areas.
Yes, all of our rooms at Nightcap hotels are non-smoking. In case of non-compliance,you will be charged a $500 cleaning fee.
Of course we also love animals here at Nightcap. However, since we would like to take our allergy-suffering guests into consideration, we've decided that animals are not allowed to stay in our hotels. Thank you for understanding. Hotel pet policies do not apply to service animals.
Should you have forgotten anything during your last stay, please call our Reception team as soon as possible for assistance.