Frequently Asked Questions
Our check in is from 2.00pm - however an early check is subject to availability, and may attract a fee. Please contact a reception team member to discuss options.
Our rooms do not have Microwaves or toaster. There is the Ferntree Gully Hotel next door which is open for Lunch and Dinner
Yes, we do have a portable cot available, please contact reception prior to arrival and note requests are subject to availability
While we do not have hairdryers in guest rooms, these are available from reception upon request.
Yes, free public parking is available for our hotel guests.
All guests are required to present a valid credit card and government-issued photo ID on check in.
We accept payment on arrival via cash, EFTPOS, Visa, Mastercard, Diners Card and American Express. Payment via cheque is not accepted.
Check-out time is 10:00am, late check-outs are available on request for an additional fee, please contact our Reception team for assistance.
Absolutely, wifi is available in all guest rooms and common areas.
Yes, all of our rooms at Nightcap hotels are non-smoking. In case of non-compliance,you will be charged a $500 cleaning fee.
Of course we also love animals here at Nightcap. However, since we would like to take our allergy-suffering guests into consideration, we've decided that animals are not allowed to stay in our hotels. Thank you for understanding. Hotel pet policies do not apply to service animals.
Should you have forgotten anything during your last stay, please call our Reception team as soon as possible for assistance.