Frequently Asked Questions
Reception is open 24 hours a day, 7 days a week.
Yes, we offer room service for dinner from 5:30pm to 9:30pm daily.
Yes, breakfast is served daily from 6am to 9am in the Gateway Bistro.
Yes, free public parking is available for our hotel guests.
Yes, the guest laundry is located on the ground floor and open until 11pm daily. Machine use is complimentary and soap is available for purchase from Reception.
All guests are required to present a valid credit card and government-issued photo ID on check in.
We accept payment on arrival via cash, EFTPOS, Visa, Mastercard, Diners Card and American Express. Payment via cheque is not accepted.
Check-out time is 10:00am, late check-outs are available on request for an additional fee, please contact our Reception team for assistance.
Absolutely, wifi is available in all guest rooms and common areas.
Yes, all of our rooms at Nightcap hotels are non-smoking. In case of non-compliance,you will be charged a $500 cleaning fee.
Of course we also love animals here at Nightcap. However, since we would like to take our allergy-suffering guests into consideration, we've decided that animals are not allowed to stay in our hotels. Thank you for understanding. Hotel pet policies do not apply to service animals.
Should you have forgotten anything during your last stay, please call our Reception team as soon as possible for assistance.