Frequently Asked Questions

Yes, free public parking is available for our hotel guests.

Yes, some of our Studio Twin Queen rooms are located on the ground floor, all other rooms are located on the first floor accessible via stairs only. Should you require a ground floor room, please let our team know at time of booking.

Yes, our bistro is open 7 days a week for lunch and dinner

Yes, we offer room service for both lunch and dinner during bistro opening hours

All guests are required to present a valid credit card and government-issued photo ID on check in. 

We accept payment on arrival via EFTPOS, Visa, Mastercard, Diners Card and American Express. Payment via cheque is not accepted.

Check-out time is 10:00am, late check-outs are available on request for an additional fee, please contact our Reception team for assistance. 

Absolutely, wifi is available in all guest rooms and common areas.

Yes, all of our rooms at Nightcap hotels are non-smoking. In case of non-compliance,you will be charged a $500 cleaning fee.

Of course we also love animals here at Nightcap. However, since we would like to take our allergy-suffering guests into consideration, we've decided that animals are not allowed to stay in our hotels. Thank you for understanding. Hotel pet policies do not apply to service animals.

Should you have forgotten anything during your last stay, please call our Reception team as soon as possible for assistance.