Your room comes with complimentary wifi, the network name and password are located in your room or please ask at reception.

Bistro Hours 

Lunch: 11.30am - 2.30pm daily

Dinner 5.30pm - 9pm daily

Reservations for the bistro are recommended and can be made HERE

Room service is also available. Simply tap the ME&U beacon in your room, order and pay, and your meal will be brought to you!

Start your day the best way, enjoy your rainfall shower at no extra cost!

Hair dryers are also located in your bathroom for your convenience.

You are sleeping in one of our premium King Koil beds - we hope you enjoy it as much as we do!
Beds are available for purchase HERE if you want to take the Nightcap experience home with you.

Breakfast packs are available from Reception

Please vacate your room by 10am, leave your key in your room and close the door behind you or drop it in the key drop box at reception.

In the event of an emergency, please contact the hotel on 07 4779 6344 for assistance or 07 3279 3279 outside of trading hours.

In case of fire or other major emergency, please call 000.

General trading hours are 10am - 4am

We also have a BWS Bottle Shop & Dan Murphys onsite, open from:

BWS: Sun - Thurs: 10am - 9pm & Fri - Sat: 10am - 10pm

Dans: Mon - Wed - 9am - 8pm, Thur - Sat - 9am - 9pm & Sun 9am - 7pm

Your room will be serviced daily. If you do not want your room serviced, please display the ‘Do Not Disturb’ sign and our team will respect your privacy.

The Traveller Accommodation Providers (Liability) Act 2001 changes the common law about innkeeper’s liability. 

Under the Act , an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider’s agent.

The strict liability of the accommodation provider under the Act —

• applies only to a guest of the accommodation provider on a day when an accommodation unit is provided for the use of the guest
• is limited to $250 for each accommodation unit provided for the use of the guest on the day, unless the guest’s property was placed in safe custody facilities
• does not cover motor vehicles and things owned by the guest left in or on motor vehicles.

Complimentary car parking is available to all guests. The Hotel does not accept liability for any loss or damage to cars and their contents.

Reception is open 8am until 4pm Monday to Friday & 8.30 am - 12.30 pm Saturday & Sunday. Alternatively, please call on 07 4779 6344 should you need assistance.

The reception team knows the very best local activities around Townsville so you can get the most out of your stay. They can also book tours.

We have a strict no smoking and no vaping policy in all of our guest rooms, any guests who smoke or vape in their room will be fined $500